Published Sept 16, 2025 · Tech Tuesday
Quick framework: accuracy (true order capture), throughput (cars/hour), upsell compliance, and ops load (repeats, handoffs). Track these like a scorecard and you’ll know when to scale—or pause.
- Accuracy: intent classification + entity capture at menu depth (all customizations).
- Throughput: queue math matters; seconds saved per car × peak windows.
- Ops: when does it punt to a human? Measure frustration, not just error rate.